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Frequently Asked Questions

Questions

How is the toolkit organized? Where should I start?
What is the user console?
What is a group?
What is my group page?
Who is my group administrator?
How do I start a discussion in my group?
How do I participate in existing discussions in my group?
How is a comment different from a group discussion?
What is a favorite?
Where are the tools?
Is there a list of all the tools?
Can I print the toolkit?
Can I submit a tool to be added to the toolkit?
My question isn’t answered here. How can I get help?

How is the toolkit organized? Where should I start?

The toolkit is organized into 12 chapters that walk you and your partners through planning, implementation and on-going improvement of your initiative. The order of the modules follows the lifecycle of a typical sector partnership, so if you are new to sector partnerships, you can start at the beginning and work through each module one by one. If you are looking for a particular kind of information, you can “hop” in and out of the content using the table of contents to the left. You can also do a keyword search using the box in the upper right corner. A brief description of the toolkit organization is here.

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What is the user console?

On most pages, you’ll see a small orange box in the upper right portion of your screen. It’s called the user console, and it follows you as you move through the site. The Group Discussion and Comments tabs list the most recent group discussion or comments. You can use the Favorites tab to bookmark pages in the toolkit that you want to be able to quickly revisit.

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What is a group?

When you are issued a START userid, you will be assigned to a group. This group is usually based on the geography of your subscription – i.e. statewide or a single region.

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What is my group page?

Your group page is a place where group members can share documents, discussions, and information privately amongst themselves. All group members can post a discussion to their group page. Only group administrators can upload documents.

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Who is my group administrator?

Contact information for your group administrator is given on your group page.

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How do I start a discussion in my group?

You can start a group discussion from any page in the toolkit. Simply click "start a new discussion in my group" and enter a subject and message. Group discussions are linked to the page that they start on, so should be relevant to the subject matter on that page. If you have a general question or comment to be shared in your group, you should create that from your group page.

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How do I participate in an existing discussion in my group?

Your group page has a listing of all discussions, starting with the one with the most recent activity. When you are elsewhere in the toolkit, you'll see discussions that are relevant to that page on the user console. Just click on the discussion title to read or add your thoughts.

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How is a comment different from a group discussion?

Comments are visible by all users of the toolkit, in all groups. (Group discussions are only visible to members of your group.) Comments provide a way for you to ask questions and share your experiences with START users all across the country. You can leave comments on the toolkit narrative pages and the tools themselves.

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What is a favorite?

You can bookmark pages in the tookit that you want to be able to quickly revisit. Click the Favorites tab in the orange user console and click "add this page." You can add a description to remind you of why you bookmarked that page. The description will show up when you "hover" your cursor above the link on the favorites tab.

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Where are the tools?

Tools are linked from the toolkit in the sections to which they pertain. So in the section of the toolkit that describes gathering primary data from employers, you’ll find links to interview protocols and industry forum agendas. Some tools are just additional text available on a separate tool page. Other tools are attachments that can be downloaded from the tool page.

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Is there a list of all the tools?

See Chapter 12 for an inventory of tools, sorted by chapter, topic, and alphabetically.

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Can I print the toolkit?

Yes. Click “print page” to print the page you are on, or “print chapter” to print all the pages in a chapter. This only prints the narrative content of the toolkit – not the linked tools, since some are quite long. If you want a printed copy of a tool, open or download the tool and print it individually.

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Can I submit a tool to be added to the toolkit?

Yes! START is intended to be updated regularly with new tools and resources. We encourage users to submit their own tools and examples to be added to the toolkit so that others can benefit from them.

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My question isn’t answered here. How can I get help?

Contact Tammy Coxen at 734-769-2900 or tcoxen@skilledwork.org for help. We’ll get back to you as quickly as we can.

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